Refund policy

30-day returns on unopened items
Changed your mind? You can return items within 30 days of receiving them, as long as they are unopened and unused, in their original packaging, and you have your receipt or proof of purchase.

Faulty, damaged or wrong items
Please inspect your order when it arrives. If an item is faulty, damaged, not as described, or you received the wrong item, contact us straight away with your order number and a photo, so we can make it right. This applies whether or not the item has been opened.

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits your rights under that law.

How to start a return
Email us at orders@makethemgelly.com. If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Items we can't accept for change of mind
For hygiene reasons, opened or used personal care products (including nail stickers, elixirs and top coat) can't be returned for change of mind. We also can't accept change-of-mind returns on sale items, gift cards, or custom and personalised orders. These exclusions don't apply to faulty, damaged or wrong items.

Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, place a separate order for the new item.

Refunds
We'll let you know once we've received and inspected your return, and whether the refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to process it.

If more than 15 business days have passed since we approved your return, please contact us at orders@makethemgelly.com.